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Changing soon
IT Support Technician
Self-healing endpoints and AI helpdesks absorb most tier-1 tickets.
Replacement risk
81%
Mostly gone by
2030
Runway left
4 yrs
Very high chance of replacement
The ten-question breakdown
Each factor is scored 0–100. Higher means easier to automate.
Scoring the ten factors for this job…
What you can do now
- Move to security operations
- Specialise in device fleet and identity management
- Own internal automation and tooling
Where to move next
- SecOps analyst
- IT engineer
- Automation specialist